Refund Policy
Last updated: February 18, 2026
1. Overview
Nirman Creations operates an escrow-based payment system to protect both clients and vendors. This Refund Policy outlines when and how refunds are processed on the Platform.
Key Principle: Funds held in escrow are only released to the vendor upon milestone approval by the client. Unapproved milestone payments are eligible for refund.
2. Refund Eligibility
| Scenario | Refund | Timeline |
|---|---|---|
| Escrow funded, work not started | 100% refund | 5-7 business days |
| Milestone not completed by deadline | 100% of milestone amount | 5-7 business days |
| Partial work completed (dispute) | Partial refund (mediated) | 7-14 business days |
| Milestone approved, then quality issue | Subject to dispute resolution | 14-30 business days |
| Vendor abandons project | 100% of unreleased escrow | 5-7 business days |
| Client cancels after work started | Partial — minus completed work value | 7-14 business days |
| Wallet top-up | Full refund to payment method | 5-7 business days |
| Platform fee | Non-refundable (except full cancellation) | — |
3. How to Request a Refund
- From Your Dashboard: Navigate to the project → select the milestone → click "Request Refund" and provide a reason
- Via Dispute: If the vendor contests, the request automatically escalates to a dispute
- Via Email: Contact support@nirmancreations.com with your project ID and milestone details
4. Refund Processing
- Refunds are processed via Razorpay to the original payment method
- Credit/debit card refunds: 5-7 business days
- UPI/Net Banking refunds: 3-5 business days
- Wallet credit refunds: Instant (credited to Platform wallet)
- Refund amount will be shown in the transaction history of your dashboard
5. Non-Refundable Items
- Platform fees on completed and approved milestones
- Services already rendered and approved by the client
- Consultation fees where the consultation has already occurred
- Subscription fees (if applicable) after the billing period has begun
6. Vendor Refund Obligations
Vendors whose clients receive refunds due to non-delivery or quality issues may face:
- Deduction from pending payouts or wallet balance
- Rating impact visible on their public profile
- Temporary suspension for repeated refund-triggering incidents
- Permanent ban for fraudulent behavior
7. Contact
For refund inquiries:
Email: support@nirmancreations.com
Phone: +91-XXXXX-XXXXX
Response time: Within 24 hours on business days.